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1.
We may change these terms and conditions from time to time
without notice to you. Changes will apply to any subsequent
orders received.
2. Delivery charges and estimated timescales are specified
in the Delivery & Returns section.
We make every effort to deliver goods within the estimated
timescales, however delays are occasionally inevitable. Mya Rosa is not liable for any failed deliveries. This does
not affect your statutory rights as a consumer. Upon delivery,
all goods must be signed for by an adult aged 18 years or
over. We do not deliver to PO boxes, mail drop-boxes or courier
forwarding addresses of any kind. We reserve the right to
refuse to deliver to any address other than the cardholder's
registered address.
3. If you are resident outside the European Union you may
be liable to pay local taxes and import duties upon receipt
of your goods. You are solely responsible for the payment
of any levies imposed upon you in your own country of residence
and Mya Rosa cannot be held liable for these additional
charges.
4. Goods are subject to availability. In the event that
we are unable to supply the goods, we will inform you of
this as soon as possible. A full refund will be given where
you have already paid for the goods.
5. The price you pay is the GBP Sterling price displayed
on this website at the time we receive your order, except
in the unlikely event of a pricing error being identified
by us. While we try to ensure that all prices on our website
are accurate, errors may occur. If we discover an error in
the price of goods you have ordered we will inform you as
soon as possible and give you the option of reconfirming
your order at the correct price or cancelling it. If we are
unable to contact you we will treat the order as cancelled.
If you cancel and you have already paid for the goods, you
will receive a full refund.
6. We do keep on file details of your order. Please read
our Privacy section
for more details.
7. We will take all reasonable precautions to keep the details
of your order and payment secure but unless we are negligent
we cannot be held liable for any losses caused as a result
of unauthorised access to information provided by you.
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8. We carry out
stringent security checks on all credit and debit card transactions.
We reserve the right to refuse an order that has been placed
under what we deem to be suspicious circumstances or where
the details given do not match the security details held
by the card issuer for that card. If we are suspicious of
a transaction we may contact you to confirm your details
prior to accepting the order for dispatch. If we fail to
satisfy any outstanding security issues we will cancel the
order and refund the card in full.
9. The contract between us shall be governed by the laws
of England and Wales and any dispute between us will be resolved
exclusively in the courts of England and Wales. English is
the only language offered for the conclusion of the contract.
10. We offer a 14-day money-back guarantee, please refer
to our Delivery & Returns section
for details of the terms and conditions that apply. This
guarantee does not affect your statutory rights as a consumer.
11. In the unlikely event that you receive faulty or damaged
goods, please refer to our Delivery & Returns section.
12. In addition to our own guarantee you also have the right
to cancel the contract for the purchase of any item within
7 days of delivery under the United Kingdom's Distance Selling
Regulations.
13. All sizes and measurements given on the Mya Rosa
website are approximate and provided for your guidance only,
but we do try to make sure that they are as accurate as possible.
On the rare occasion that there is an error, we will advise
you about it as soon as possible.
14. We do not guarantee that this website will be compatible
with your PC, and we accept no liability for any corruption
or loss of data held on your PC, or any liability for any
other loss or damage of any kind caused to your PC resulting
from use of this website.
15. If you are in any way unsatisfied with the service you have received from us then please don't hesitate to let us know. Our aim is to deal with any problems and difficulties quickly, fairly and in complete confidence. We will respond within 24 hours either resolving the complaint or with a timescale for doing so. We aim to try and resolve all complaints within 5 working days. |
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